Returns and Exchanges

 

• You have 7 days from the delivered date to request for an exchange for the online purchased style/s.
• Style must be in original condition, tags intact.
• We do not offer returns or exchanges for discounted/sale items.
• You can exchange your item’s sizes or colors or get an exchange code to place a new order for a new style.
• Online exchange process takes 7-10 working days.

REFUND

• If you're not satisfied with your purchase or prefer not to exchange it, we're happy to offer a refund.
• We aim to process all refunds within 7 working days of receiving your parcel at our warehouse. 
• Refunds can only be made as follows:
  • Paid Orders - A refund will be made to the card used for the original order
• You will receive a refund confirmation via email once the refund process is completed. 
• Refunds will usually clear into your account within 3-5 working days; however, this can vary according to the bank. 

PLEASE NOTE

• Return/Exchange can be arranged only after contacting us via email at exchange@clothingtrives.com or our hotline at 0702954741 / 0702954739
• If we find that the product has not been returned to us in fully resalable condition, we reserve the right to refuse a refund/exchange of the item.
• Change of delivery address cannot be accommodated once the package has been shipped.
  
• If the refund or exchange is due to TRIVES' fault, the courier charges will be covered by TRIVES.