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Frequently Asked Questions (FAQ)

How do I figure out the right size for me?

Each T-shirt style has its own size chart available in the size section of the garment to help you find the perfect fit.

Do you have a physical shop, or is it online only?

We do not have a shop at the moment. However, you can come and collect your order from our warehouse or you can purchase through our website, www.trivesclothing.com.

Warehouse Location: 265/4, Francis Rd, Dalugama, Kelaniya 11300

Before you coming to the warehouse, please arrange a date and time through our WhatsApp No. 0702954739

How long does it take for delivery after I place an order?

The delivery time depends on your location and courier service you picked

Under normal circumstances, deliveries within the Colombo district usually take 3-4 business days. For locations outside Colombo, deliveries can take up to 7 business days. (For both private and SL post this applies)

Note:
If you chose SL Post as your courier service, it may affect government delivery standards.

What payment methods do you accept?

1. Online payments: Credit/Debit Card

2. Koko Pay

3. Bank Transfers (deposit money directly to our bank account - HNB). Please contact us via WhatsApp to place the order. WhatsApp No: 0702954739

You can deposit money to the following HNB bank.


Hatton National Bank

Account Name:Trives
Account Number: 056020526785
Bank Name: Hatton National Bank
Branch Name: Kiribathgoda

What if I don’t like what I bought?

If you don’t like what you bought, you can exchange it or return it for free within 14 days of purchase. To initiate a return, please call/whatsapp us at 0702954739 or email us at exchange@clothingtrives.com.

How secure is shopping online? Is my data protected?

The online shop is hosted on Shopify. Online payments are handled through Onepay. They use industry-standard encryption to protect your data. On top of that, our website is SSL certified through Let’s Encrypt. There’s more about this in our Privacy Policy.

Is there a pickup location available for orders?

"Yes, you can pick up orders from our warehouse in Kelaniya. Here is our location.

When placing your order online, please select the “Pickup from Warehouse” option at checkout.

Once your order is ready, we will send you a notification via email.

You can pick up the package on weekdays between 10 AM and 4 PM, and on Saturdays until 12 PM, except during long weekends.

Please contact us via 0702954739 before coming to the warehouse.

(Please note that we’re closed on Sundays, Poya days, and other mercantile holidays.)

Will I receive an invoice for my order?

Yes, you will receive an invoice for your order. Please keep an eye on your email.